A couple interesting links I found this week:
A funky-covered “Onboarding Toolkit for HR Professionals” from the University of Minnesota:
http://www1.umn.edu/ohr/prod/groups/ohr/@pub/@ohr/@toolkit/documents/asset/ohr_asset_175051.pdf
A Forrester paper from 2009 simply entitled “Best Practices: Customer
Onboarding”
http://www.csdpcorp.com/LinkClick.aspx?fileticket=ZoXsm-HjSz4%3D&tabid=261&mid=965